'reply by email address' with Office 365

AI-generated summary

The discussion revolves around setting up a “reply by email address” feature with Office 365. DavidO initially used Gmail, but after switching to Office 365, found that the “+” symbol in the reply email address was not working as it did with Gmail. Despite trying different combinations, DavidO was unable to find a solution.

codinghorror suggested that Office 365 may not support plus email addressing, recommending that DavidO contact Office 365 for assistance.

However, ti0 corrected this, stating that plus addressing is possible in Office 365, citing a Microsoft documentation page that indicates this feature has been available since September 2020.

Initially we were using Gmail to send all emails. Once it was up and rolling, we needed something that could send more. Setup Office 365 and the SMTP works fine. It was like that for months, working fine. Recently I found that the "“reply by email address” setting was still set to Gmail…

ouraccount+replies%{reply_key}@gmail.com

I wanted to standardize it by switching it to the Office 365 address. The issue is that the + doesn’t work with Office 365 like it does with Gmail. I tried without it and I get this…

replies%{reply_key}@ourdomain.org

I tried it with + but it just bounces…
replies+%{reply_key}@ourdomain.org


…or fails…

I setup communications@ourdomain.org for the regular outgoing, and then replies@ourdomain.org (an alias of communications@ourdomain.org for incoming. I can’t seem to find a combination that will work. Am I trying the impossible or just missing something? I’ve read several of the other threads but I’m still not seeing a solution that fits my situation. Any help would be much appreciated.

If Office 365 doesn’t support plus email addressing, you’ll need to contact them about that.

Just in case someone goes looking for this, plus addressing is possible in office 365 since Sept 2020: