One user can't visit my forum and there's an error in the logs

Product Support

AI-generated summary

A user is experiencing issues visiting a Discourse forum, receiving an Error 500. The error log shows an unmatched route in the groups controller, specifically for the comité_basket group. Canapin has confirmed the issue occurs on multiple devices with the same internet connection. simon suspects the problem lies in generating the ‘not found’ page for the comité_basket group.

1

Hi,

My forum’s always working well, however, one person can’t visit it.

She has an error 500 and there’s this message in Discourse’s logs:

2:21 pm
ActionView::Template::Error (No route matches {:action=>"show", :controller=>"groups", :id=>"comité_basket", :post_number=>"3", :slug=>"reunions-du-comite-basket", :topic_id=>"23649"}, possible unmatched constraints: [:id])
app/views/exceptions/not_found.html.erb:9
app/controllers/application_controller.rb:828:in `build_not_found_page'
app/controllers/application_controller.rb:286:in `block in rescue_discourse_actions'
app/controllers/application_controller.rb:358:in `block in with_resolved_locale'
app/controllers/application_controller.rb:358:in `with_resolved_locale'
app/controllers/application_controller.rb:284:in `rescue_discourse_actions'
app/controllers/application_controller.rb:205:in `block in <class:ApplicationController>'
lib/middleware/omniauth_bypass_middleware.rb:68:in `call'
lib/content_security_policy/middleware.rb:12:in `call'
lib/middleware/anonymous_cache.rb:353:in `call'
config/initializers/100-quiet_logger.rb:23:in `call'
config/initializers/100-silence_logger.rb:31:in `call'
lib/middleware/enforce_hostname.rb:23:in `call'
lib/middleware/request_tracker.rb:177:in `call'

Any idea what’s going on?

She tried on her computer as well on her smartphone, on the same Internet connection.

2

That is strange. It looks like the user is trying to access your comité_basket group and something is going wrong with generating the ‘not found’ page for the group.