Excellent question @joellabes. The short answer is yes. When I designed the dashboard a few years ago, I had come from a very strong Community of Practice background, where stickiness was a vital health metric. 30% is a stretch, even then. I think we should drop that down to 20% these days because the landscape has changed.
If you are running a support community, you may want people to keep coming back (i.e. be sticky) if you store your documentation there or you have built such a strong community presence that people come back to help others. If it is pure customer support then no, ideally you don’t want people coming back because that implies that there is something to be fixed or simplified in your product.
@mcwumbly let’s revisit that number on the dashboard.