dfabulich is requesting diagnostic and testing tools for push notifications, following reports of users not receiving them — including on their own CDCK-hosted forum. They note that current testing methods (like unsubscribing/resubscribing or receiving a DM) are unreliable due to the push notification delay window, and there’s no way to confirm whether a notification was sent or suppressed during that window. They suggest even basic diagnostic instructions for admins — such as disabling the delay window or checking logs for why a notification failed — would be helpful, even without new code. The goal is to give admins actionable steps to troubleshoot user-reported notification issues.
A number of folks have written in on that thread to say that they’re not receiving push notifications. Anecdotally, I’m hearing this on my CDCK-hosted forum, too. It’s not at all clear what to tell these users.
It seems plausible that their notifications are disappearing into the push notification delay window, but I don’t think there’s any way to know that.
In the thread, I wrote:
Even if no new code is written, I think we need some more diagnostic instructions that a forum admin could follow to test/diagnose notifications for a user.