Reasons of holding an account?

Product Support

AI-generated summary

In a support discussion titled “Reasons of holding an account?”, user hanihani asks about the reasons an account may be placed “temporarily on hold.” hello-smile6 clarifies that this typically occurs when a moderator or Discourse itself silences an account. Architect explains that Discourse can automatically silence new accounts based on spam settings — for example, if a new user types their first post too quickly (less than 3 seconds, configurable via min_first_post_typing_time). Screenshots of the relevant admin settings are shared here and here. hanihani confirms understanding, asking if posting too fast triggers the hold — to which Architect confirms: yes, if the user is at trust level 0 and the setting is enabled, a PM will notify them their account is temporarily on hold. Architect also asks whether this is happening to the user personally or to others on a site they manage, suggesting context may help further. anon48433008 also expresses curiosity about the motivation behind the question. The discussion highlights automated account holds as a spam-prevention measure, configurable by admins, and triggered by suspicious behavior like rapid posting by new users.

1

Can you please guide me that what are the reasons that goes on “account temporarily on hold”. Any blog post where it’s mentioned? Please tell me all the reasons. TIA

2

That only happens when an account is silenced by a moderator (or, in some cases, Discourse itself).

3

What are the reasons when discourse itself holds an account?

4

In the administrator spam settings you can see all of the default thresholds that will automatically silence new account until it can be reviewed, such as:

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Screen Shot 2024-07-28 at 3.46.32 AM812×1046 44.4 KB

5

You can adjust the settings if many new users are being put on hold unnecessarily. One of the requirements of new members is they must take at least 3 seconds (3,000 milliseconds) to type first post or else their account will be temporarily frozen:

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Screen Shot 2024-07-28 at 3.46.54 AM796×878 64 KB

6

Thanks, @Architect !

If a new user start a new topic in less than min_first_post_typing_time then it will automatically hold user’s account?

7

Curious what brings up the question?

8

If the new user account is at trust level #0, and the setting to automatically silence fast typers on first post is enabled, then the system would automatically send out a PM notification that reads “account temporarily on hold.”

It can also happen for other reasons, are you asking because this happened to you or is happening to other users on a site you manage or moderate?