The discussion Messages Inbox Displaying Incorrectly started with martyn_thomas reporting an issue where the messages inbox was larger than the UX design, caused by a message with a long list of groups in the ‘To’ field. tobiaseigen suggested troubleshooting plugins and theme components, and checking for updates, but martyn_thomas confirmed they were on the latest Discourse version (3.3.2). Despite trying safe mode and different browsers, the issue persisted. tobiaseigen suggested checking staff action logs, but martyn_thomas found it difficult due to the chaos in their logs during the upgrade process from 2.4. Eventually, martyn_thomas discovered the cause: a message with numerous groups in the ‘To’ field, which was displayed in one long line, widening the inbox area. This led to a potential bug report, suggesting that groups should be displayed on multiple lines to prevent this issue.
I’ve spotted an issue where the messages inbox is larger than then UX
This only effects Messages, other notification types are displaying correctly
The issue happens in both Themes i’ve tested (Clean and Default) and when all Theme Components are turned off.
Is anyone else having this issue, is there a way to fix it?
Thanks
Are you able to reproduce this issue here on meta? Have you updated your site to latest?
I’m on the latest Discourse ( 3.3.2) - I don’t have the same issues on Meta
Thanks for that. It looks like you need to start troubleshooting your plugins and theme components. Try /safe-mode and turn off unofficial plugins to start with.
Interestingly (if also annoyingly) - i have the same issue when in safe mode (i’ve tried different browsers and on Wins and Mac)…
Sorry you’re having this problem! It can be frustrating to have an issue that can’t be replicated on other sites and pinned down easily.
A long shot, but can you take a scan through the latest staff action logs at /admin/logs/staff_action_logs to see if a site setting was changed recently that might affect this?
We’re currently configuring our Discourse as part of an upgrade from 2.4 so our logs are a chaotic mess at the mo - and this issue has only just been spotted, so it’s not going to be possible to identify the possible cause in the logs (the majority of which is installing/configuring Themes/Theme Components rather than site settings).
Cool. That’s good to know. Sounds to me like your probs might be related to that upgrade process. Good luck, and keep us posted on what you find out!
Found the cause… it was a message that had lots of groups/roles in the ‘to’ field, as the groups are displayed in one long line under the subject line it pushed the inbox area wider than the UX, archiving the message made screen look normal.
This is a possible bug, messages with a long lists of groups in the ‘To’ pushes the width of the inbox screen. Maybe the groups should go on multiple lines?
