“Forwarded the above email” banner

Product Support

AI-generated summary

The discussion is about the “Forwarded the above email” banner. Ethsim2 has set up rules in Outlook to forward emails to a Discourse sub-category, but a banner appears with a staged user. Ethsim2 found a solution by changing the “forward emails behaviour” setting in “All site settings” from “create_replies” to “hide”, which prevented the “forwarded” banner, improved email parsing, and hid downstream replies. This solution kept the same staged user and preserved the original email sender and timestamp.

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Continuing the discussion from Text of forwarded emails don't show up in posts:

I have rules set up in outlook to forward into per sub-category inbound email address on discourse.

I have auto-create staged users disabled, because people who email me don’t want emails from my private discourse. Fortunately the staged user is kept constant by not re-directing the email (or using mail forwarding rules in outlook).

However, a banner appears with the same staged user, it looks like;

IMG_5222
IMG_52221206×894 114 KB

I’d like to learn more about what this banner replaces, and whether it can be turned off?

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The solution for me was to change “forward emails behaviour” setting in “All site settings” from “create_replies” to “hide”

This kept the same staged user, prevented the “forwarded” banner, improves parse of email, doesn’t strip whom sent the email and when, and only hides (“details-off”) downstream replies when useful in this scenario.