In my quest to make the perfect (for my use) ticket system, I want to force new tickets to be tagged in a certain order. I have 3 tag groups called Company, Priority, & Status. I want them to always be assigned in that order so I have a tag called ‘ticket’ and that’s the parent of Company. It would…

They will mostly e-mail in to create their tickets, it’s how our current ticket system works. Then when we’re notified of the new post, one of the support staff will edit it to add the ‘ticket’ tag, which then unlocks the other 3 groups of tags. My ideal situation is that adding ‘ticket’ unlocks t…

And they need to be locked because you’re afraid that someone will assign a company to a topic that’s not a ticket? You’ll need a plugin to enforce those rules, but a theme component should be able to just hide the tag groups you want hidden. If you can use a plugin, it might be easier to to overr…

Not really. Tags already allow you to only allow a tag group to be used in certain categories, and you can also only allow a group to be used if the parent tag has been added. I’m just suggesting that the parent function be extended to multiple parents by way of a tag group. Only expose ‘this tag…

Setting Tag Group's parent to another Tag Group?

Product Support

pfaffman (Jay Pfaffman) May 12, 2025, 12:18am 3

Do people from the company create the topics? Can you just use a group flair so you can tell?

I guess that doesn’t really help.

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Setting Tag Group's parent to another Tag Group?

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