Cannot get chat sound notifications

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AI-generated summary

A user named Wall-E is experiencing issues with chat sound notifications in Discourse version 3.6.0.beta1-dev. Despite enabling chat and notifications in user preferences, neither they nor their 640 users can hear the ding or bell notification sounds in channels, although the test sound works. Direct messages (DMs) do trigger notifications. Moin suggests checking the push notification settings for channels, as they default to ‘only for mentions,’ unlike DMs which are enabled by default. Adjusting this preference might resolve the issue.

1

I activated today the chat under discourse version 3.6.0.beta1-dev

Using Chrome on Mac Os Sonoma, neither me or any of my users (we are 640…) are able to play get the Ding or Bell notification (the test sound works in user preference).

All i did is enable the chat in the settings, and enable the notification in the Chat tab of user preference and enabled live notifications. What am I missing?

[update] The notification works on DM. Not on channels.

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[update] The notification works on DM. Not on channels.

8

I wonder if the sound is somehow connected to the push notification setting. Those are enabled on DM chats by default. But for channels, they default to “only for mentions”. Have you tried to change that preference on the chat channels? You find the menu when you click on the name of the channel

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