Color palette not updating on website

Product Support

AI-generated summary

The user putty reports that their color palette changes aren’t updating on their rebranded community site, despite setting the variables correctly in the admin panel. dax confirms the variables appear correct on their end, suggesting the issue might be caching. putty discovers that a hard refresh didn’t clear the cache, and after further investigation, realizes the issue was due to a dropdown for selecting the color palette, which they hadn’t noticed before. Moin and dax clarify that the forum might only have one palette, and the user needs to select the correct one. supermathie adds that Chrome has a separate hard refresh option that clears the cache. putty confirms this was the root cause and thanks the community for the help.

1

I am rebranding my community, but the color variables are not being respected. For example, I have this set in the admin:

CleanShot 2025-10-14 at 16.14.52
CleanShot 2025-10-14 at 16.14.52751×821 58.6 KB

But the tertiary and quaternary are not being reflected on my site:

CleanShot 2025-10-14 at 16.15.16
CleanShot 2025-10-14 at 16.15.16433×394 35.7 KB

Is there a cache or something that needs to clear?

2

I just checked your site and the color variables look correct on my end:

msedge_YexOcrcngR
msedge_YexOcrcngR658×552 16.3 KB

The tertiary color is #5851db and the quaternary is #41f27c.
Try clearing your browser cache, that should fix the discrepancy you’re seeing.

3

Huh, TIL hard refreshes don’t clear your cache.

It’s so weird.. I cleared it and everything looked fine, but now my browser reverted. Incognito vs. logged in:

CleanShot 2025-10-14 at 16.41.19
CleanShot 2025-10-14 at 16.41.193489×1342 750 KB

4

Does your forum only have one color palette? Maybe you have chosen a different one in your preferences.

5

@Moin is right:

msedge_4UPLJmISgh
msedge_4UPLJmISgh681×564 25.3 KB

The color palette you changed is Light Rebrand, but on your profile you are using Theme default

6

Chrome, at least, has this as a separate option under the refresh menu (which only appears when you have the dev tools open and long-press it):

image
image394×177 11.7 KB

7

Yep, this was it. For some reason my previous light mode had a weird name so I didn’t realize that was a dropdown. But now it’s correct. Thank you for the help. I’m giving @Moin the solution, since they had the idea first :stuck_out_tongue: