The discussion highlights a UX issue where moderators frequently accidentally delete users instead of discarding posts due to the lack of confirmation dialogs for permanent actions. kscottz reports that this happens often enough to be considered a flaw and suggests solutions such as separating the actions visually or adding a confirmation prompt. ToddZ supports this, noting similar concerns raised previously.
awesomerobot responds that the team is redesigning the review queue to require two clicks—selecting an option and then submitting—to prevent accidental actions. They ask if this two-step process is sufficient or if a warning is still needed. kscottz agrees that the extra step would solve the problem of missed clicks. tobiaseigen prefers a explicit warning popup, similar to the user admin page.
Moin asks about the logic of selecting “no action” on a post while choosing “delete user,” questioning if the post deletion is implied. awesomerobot notes the design is still a work in progress. Finally, awesomerobot announces that a confirmation step for deletion has been merged, referencing a related discussion about the dangers of the delete button in moderation queues.
On multiple occasions someone from our moderation team has accidentally clicked the “Delete User” button when they intended to press the “Discard Post” button in the post review dialog. The “Delete User” and “Delete and Block User” actions take place immediately with no confirmation dialog, and they permanently removes the user from Discourse. This happens with enough frequency that we consider this a UI/UX flaw.
Would it be possible to modify the “Reject Post” drop down in one of the following ways?
Split the “Reject Post” drop down into a “Delete User” drop down and a dedicated button for “Discard Post” (perhaps using a green / yellow / red color scheme, or placing the “delete user” drop down on the far right side of the dialog).
Adding an “Are you sure?” confirmation dialog after the moderator clicks “Delete User” or “Delete and Block User.”
Thanks for the feedback! We’re working on a refresh of the review queue that would require two clicks to do this: selecting the option from the dropdown, then clicking the submit button
do you think this could be enough of a safety… or would a warning still help?
It would certainly be an improvement! At least in my experience the problem occurs due to a missed click. Adding an extra step should solve the problem.
