I completely agree @sps, in most cases it is incredibly beneficial to nurture power users for exactly that reason.
Well you’re in luck! I did some research into exactly that a few years back. See Motivations - Building Successful Superuser Programs
I completely agree @sps, in most cases it is incredibly beneficial to nurture power users for exactly that reason.
Well you’re in luck! I did some research into exactly that a few years back. See Motivations - Building Successful Superuser Programs