Hello, I just tried sending a personal message to a new user and upon submitting received an internal server error message, no other info. I tried again by clicking “send message” on that user’s profile card, same thing. I’ve already managed to send personal messages to groups in that past, of that…

Are you able to update to latest version of Discourse?

[圖片] stephtara: received an internal server error message a pop up? or console message? Try to capture a screen shot or copy paste the error so we can see please

Added screenshot to post, sorry didn’t do it directly!

Internal Server Errors are combined with an entry in /logs - share the corresponding error and the backtrace (browser console can sometimes help, but ultimately this is something that snapped in the back end :collision: )

Job exception: unknown keyword: :private_message_context And under backtrace I have a whole lot of stuff, should I copy it all here? Oh wait seems I didn’t look at the time correctly, might be this actually: ArgumentError (unknown keyword: :private_message_context) lib/plugin/instance.rb:460:in ‘…

[Screenshot 2026-07-22 at 15.09.29] I can do an update but it’ll have to be a little later (in a couple of hours), last two times I did it I ended up having to troubleshoot stuff on the server so I want to do it when I have a bit more time before me than right now (appointment coming up). Worth d…

[圖片] stephtara: Worth doing before worrying more about this error? Yeah, most of the time, it’s worth being on latest version. Just in case the bug’s already been fixed. Could also be an incompatibility with a plugin. [圖片] stephtara: Can this have anything to do with the fact I have dis…

Hiya! Updated, and indeed, the problem is solved! Thanks so much :slight_smile: So to answer my question, first troubleshooting step = update Discourse :wink:

[圖片] stephtara: first troubleshooting step = update Discourse :wink: Yeah. Rebuilding and updating Discourse can solve most problems :slight_smile: It still looks like some kind of magic to me.

[圖片] stephtara: first troubleshooting step = update Discourse :wink: Yeah, Discourse moves so fast that bugs are often quickly discovered and fixed. This is both a blessing and a curse though (some people want stability, others want all the latest new toys). Glad your issues are fixed :+1:

尝试向新用户发送私信时出现内部服务器错误——从何入手？有什么建议吗？

支持安装

stephtara (Stephanie Booth) 2026年七月23日 17:33 9

嗨！更新后，问题确实解决了！非常感谢

所以回答我自己的问题，第一步故障排除 = 更新 Discourse

話題		回覆	觀看
"Internal Server Error" when sending message Support multi-lingual	1	103	2025年五月13日
The user cannot see his personal message Support personal-messages	11	971	2023年十一月29日
Internal Server Error when creating new topic Bug	2	175	2025年四月7日
Private Message Send API Support	21	5664	2021年四月26日
Link to private message a user from outside via URL Plugin	2	2601	2015年十一月24日

尝试向新用户发送私信时出现内部服务器错误——从何入手？有什么建议吗？

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