Zendesk API tokens will be deactivated permanently on April 30, 2027. Is there any update on the use of OAuth tokens?

@Vishal_Ahir Thank you for your patience! Support for authenticating to the Zendesk API using an OAuth token has been added in FEATURE: Support OAuth authentication in Zendesk plugin (#42998) · discourse/discourse@baff45f · GitHub. I’ve updated our Zendesk plugin guide with instructions on how to configure an OAuth client in Zendesk.

since OP didn’t provide any links or references, here is some documentation that may be of interest: Note: Zendesk is removing API tokens as an authentication method. Starting July 28, 2026, tokens unused for 30 days will be automatically deleted. By April 30, 2027, all API tokens will stop working. You must migrate your integrations to OAuth access tokens before the final deadline. This change only affects APIs that currently use API tokens including the Ticketing, Help Center, and Voice APIs. It does not apply to other Zendesk products. Migrating from API tokens to OAuth access tokens Developer documentation for products at Zendesk Using OAuth to authenticate API requests Developer documentation for products at Zendesk the plugin will probably need some work: [Bild] Discourse Zendesk Plugin discourse2 Summary Create Zendesk tickets from Discourse topics. open_book Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. warning As Zendesk will permanently deactivate API-token authentication on April 30, 2027, existing installations need to migrate to authentication via OAuth. Features Create Zendesk tickets This plugin allows you to create Zendesk tickets from Discourse topics. This can be done either…

Thanks for the heads up — we’ll take a look at this and how it will impact the ZenDesk plugin, and then I will follow up here with details on what’s next.

Zendesk-API-Token werden am 30. April 2027 dauerhaft deaktiviert

Produktunterstützung

lindsey (Lindsey Fogle) 7. August 2026 um 14:46 6

Danke für die Info – wir werden uns das ansehen und prüfen, wie es sich auf das ZenDesk-Plugin auswirkt, und dann melde ich mich hier mit Details zum weiteren Vorgehen.

Thema		Antworten	Aufrufe
Discourse Zendesk Plugin official , zendesk , included-in-core	14	23157	10. November 2026
Zendesk Integrations Product Support	18	3180	15. September 2018
Enabling Zendesk two-way synchronization Integrations zendesk , how-to , platforms	10	2893	26. Dezember 2024
Regarding Zendesk Integration and Two-Way Synchronization with Legacy Discourse Product Support zendesk	1	99	9. September 2026
Integration Discourse <> JIRA/Zendesk Product Support	6	3803	10. Februar 2020

Zendesk-API-Token werden am 30. April 2027 dauerhaft deaktiviert

Verwandte Themen