Started GET "/admin/backups/backupid.tar.gz?token=supersecret" for 255.255.255.255 at 2017-12-07 15:32:50 +0000 Processing by Admin::BackupsController#show as GZIP Parameters: {"token"=>"supersecret", "id"=>"backupid.tar.gz"} Completed 500 Internal Server Error in 81ms (ActiveRecord: 11.8ms) Actio…

I am not able to repro this on latest Discourse version. @darix have you installed Discourse using our official guide ?

We are using my RPM to install discourse. The build description is here . After updating the package the following script is run .

A download of a newly created backup works now. Ok this happens when the permissions on the download dir are too strict. (o+rX missing) Why are backups in the public dir at all?

Moving this to Support category. We only support official docker installation method.

Another way to trigger the missing template warning: try to use the same download link twice … I think then it fails to render the error message. So basically everytime it wants to render an error message here it fails to find a template because it doesnt find a template for type GZIP Which makes …

Have you reported the openSUSE bug to then yet? If you are satisfied with having them support your Discourse you will probably have better luck reporting their bugs to them. EDIT: D’oh ! There is a possibility that others that have installed Discourse as you have will offer some help here, but AFA…

[image] Mittineague: Have you reported the openSUSE bug to then yet? Based on the name of the package darix:apps/discourse I believe that @darix is the author of this Suse package. @darix very cool to see a Discourse package, but we can’t support installs that differ from our official guide . …

You are just arguing around how we trigger the bug but not the real issue that we discovered with it. It is my own package. I already put some things in place to make this situation from happen less. But you can still trigger it with using the same download token twice. Also I did not move this to…

[image] darix: But you can still trigger it with using the same download token twice. Also I did not move this to the support category. [image] darix: Ok this happens when the permissions on the download dir are too strict. (o+rX missi Which is correct? Because if is the latter, it won…

Downloading backups fails with missing template

Product Support

techAPJ (Arpit Jalan) January 5, 2018, 3:58pm 16

This is now fixed via:

https://github.com/discourse/discourse/commit/ed4b845930e0893fe5c1eab1849b7c92c23c7da8

Apologies @darix, I overlooked this issue initially.

Topic		Replies	Views
Backup link send to mail failed to download Product Support	4	1743	January 5, 2018
Backup errors for download of image Product Support backups	3	146	April 24, 2025
Can't upload backup Product Support	33	3257	December 27, 2021
Backup failed - Permission issue with user Product Support unsupported-install	1	793	December 14, 2017
The backup has failed. .tar permissions Product Support	2	678	March 4, 2021

Downloading backups fails with missing template

Related topics