Hi guys, Our forum’s been down since yesterday. All we get when we log in / sign up is this Error: [newonceforum] The thing is, right now I’m not able to get into my admin to change the code and since Discourse is hosting our site, I’m not able to change anything. Tried reading some similar topics about entering the safe-mode, but it doesn’t work - my site doesn’t want to connect this way. What should I do?

If we are hosting contact team@discourse.org and we will sort it out

Looks like a very minor error in the CSS customisation. Did you recently do any changes to CSS? Also - how old is the recent working backup?

ok, thanks for the quick response!

the only thing I changed was I added a .gif file, but haven’t even placed it in CSS/HTML, so it shouldn’t change anything, right? After that, I think the forum stopped working or it’s a weird coincidence.

Where did you add the .gif file How did you add the .gif file?

What’s the name of the .gif file There is a chance that “some characters” used in the .gif file-name can also be the cause here. Just a guess.

the .gif file’s name is 300x250.gif, I uploaded it via Admin → Custom CSS theme (don’t remember how it’s called exactly, but one can upload files there). Then I did nothing with it meaning I haven’t added it to the code.

[immagine] Maciej_Orlowski: 300x250.gif, I’m guessing its the file-name that has caused the issue here. I’m going to test this in my test site. And will let you know If its really caused by the file-name - then this is a bug and we will alert the Discourse Team about it.

Super thanks for the help! :slight_smile: I also think that might be the issue here. I actually uploaded this file here so that I can use the link somewhere else, I am super sure that I haven’t made any changes to the code.

@Maciej_Orlowski Could you please attach the .gif image here or else PM me the .gif image? I will then upload it in my test site and let you know the result

Forum is down (Error: invalid CSS)

Product Support

Maciej_Orlowski (Maciej Orłowski) 19 Dicembre 2017, 3:41pm 20

Understood - thanks for reacting really quickly!

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Forum is down (Error: invalid CSS)

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