Connection to the POP3 server is timing out

Support
,
1

I would like to now more about a warning about our POP3 server.

We have a message in our Discourse admin dashboard :

Some advice based on your current site settings

Connection to the POP3 server is timing out. Incoming email could not be retrieved. Please check your POP3 settings and service provider.

=> In the [Mail Settings] we have a maijet api setted-up that seem to work correctly. We can see logs of mails in the [Sent] or [Received] that have been sent or received recently.

I don’t understand why this message shows up and how to fix it. I don’t see any config option to use something else than POP3 to receive or send mail. And the current configuration seem to work as expected.

Can you help me understand what’s the problem is if there is any?

Thanks

2

POP3 is about receiving, so we can ignore all the sending bits.

How are you receiving emails? The choices are:

If you have both configured, then maybe the POP3 settings are obsolete. You could try if simply disabling pop3 polling enabled does the trick.

Also, you can check /logs on your server for any clues.

2 Likes
3

How many mails are waiting to be processed? I once had “delete messages from server” disabled. After some time I got connection problems.

4

Hello Richard, Thomas thanks for your answers.

• we haven’t configured a mail-receiver and manual polling is disabled
• we are using POP3 and POP3 polling is enabled

So I’ve only configured one (POP3), not both.

• I’ve got nothing in production_errors.log for the past 5 days.
• Nothing special on production.log, no occurance found when searching for mail or Mail
• I don’t see any pending mail

In the dashboard I can see that last received mail is 19 hour ago and I can find the corresponding msg in the topic.

The only abnormal thing is this :

We are receiving a mail over and over again on the noreply mailbox used by the server which translated to English would be something like :
From : “Auto-reply from xxx@xxx.xxx” xxx@xxx.xxx
Subject : Answer. : [ForumName] email problem - Automatic answer
To : noreply@xxx.xxx

Hello, can you take note of my new email adress xxx@xxx.xxx. My xxx address is not in service anymore.

//
We have received this mail everyday starting from the 19/11 and we’ve just handled the problem today by changing the mail of the account with the new one.

In the received section I can see many mail from this user. But don’t see any msg from this user on the corresponding topic pages. Message have status : Email::Receiver::AutoGeneratedEmailError

Could it be this bad mail linked to an account that cause the problem?

Thanks

5

No, I don’t think so.

How about /logs (from an admin account in your browser) ?