We use some categories to announce information to larger groups.
Most of our users read these announcements by mail.
Some users answer these announcements as a way to send private messages to the author, unaware that they respond to all in the forum. We added some explanation in the mail footer and enabled moderation in these categories.
While moderating this kind of posts, I always whish for an option to convert these answers to a private message.
Currently, I
- write an explanatory text to the unaware user
- copy the message text and paste it into a private message to the user and the original author
- remove myself from the private communication.