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[supermathie (Michael Brown)]

You need to do the above from the rails console on the server, see this link:

Reset user password by Admin

First of all I would be very careful, and also backup your db. ssh into your server cd /var/discourse ./launcher enter app rails c u = User.find_by_email('email@test.com') u.password='zKRR6vTZKvJAB84V9jdgeydS' u.save! ctrl+d to exit I still think the user should figure out their email issues first though, so that they can just do a normal password reset, or change their email address for them.