管理员邮件在回复主题时被过滤并拒绝

For a few weeks now, we face issues when one of our admins replies directly by email to a thread.
All his replies are not appearing on the thread. For each, we get this message Email::Receiver::ScreenedEmailError. The email he uses is the one he has on record for his profile.

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Has this persons email been added to the screened emails (blocked emails) list? Check in admin, logs.

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The persons email is not part of screened email list.

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@codinghorror 我们终于弄清楚问题所在了!被屏蔽的邮箱检测方法并非通过完全匹配来查找,而是使用某种距离算法(Levenshtein 距离)。有一位用户被误封,因为他的邮箱与管理员邮箱仅相差两个字符,导致了误报。

我知道有一个关于该距离的设置,但我在想是否应该保护版主或管理员,甚至是否应该将严格匹配设为默认选项。

顺便说一句,感谢你们开发了如此出色的工具。

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哇,这可是头一回!我在想我们是否应该豁免员工接受这项检查,但这必须是非常非常罕见的情况。

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我们是否应该允许已有账户的成熟用户绕过此检查?

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