Any way to prevent notifications for post merges, moves?

(Tobias Eigen) #1

Our moderators have been complaining that extra notifications get sent out for very minor edits, merges and moves to posts. This is exacerbated by the way we started out using our forum which was to turn on email sending of all notifications for all of our 50+ staff using our forum. This means that, for example, when a post is moved to another topic an email is sent out to 50+ people because it is a new reply to that topic.

We know they will start getting too much email and are starting to encourage them to change their notification preferences, but in the meantime this is a real issue for us.

The feature I am looking for is some sort of “this is a minor change” tickbox like dokuwiki has or a “do not send notifications” tickbox that is only available when doing post moves or merges.

Continuing the discussion from Minor editing should not bump the topic:

Provide option to disable notifications when post moved, renamed, tagged
(Jeff Atwood) #2

How often are you merging or moving posts? Here is is quite rare, in fact it’s pretty rare on most Discourse instances I access…

(⛰️) #3

I suggest ‘this is a minor edit’ option for post edits. That is standard for a lot of text-writing sites I frequent, not just wikis. As for moving and merging, I would have to agree with @codinghorror. Those I think need notifications since they aren’t done en masse and constant on the usual forum install except for extreme cases.

(Tobias Eigen) #4

Well, to be quite honest, right now there’s been a bit of a chilling effect because people are overwhelmed by all the email they are getting from discourse, and especially the moderators are anxious to avoid making any more changes than absolutely necessary.

But there are a handful of posts that landed in the wrong places since we launched the forum a month or so ago… these need to be organized and moved to new categories, new topics or merged with other existing topics.

One ongoing issue we’re facing is that we have a few mailing list categories, and notably one for all staff to use for starting topics. Many staff want to use just email for starting topics and participating in topics - not logging into the site at all. Many of these new topics then need to be moved to new categories. We also continue to get posts added onto existing topics that are meant to be new topics, because staff use existing email addresses… but that’s another issue.

Gmail remembers email addresses of topic threads, offers as autocomplete
(Jeff Atwood) #5

Changing the category won’t generate an email, only topic merges and splits will – as merges and splits result in posted notifications so you can find your way to the merge or split.

I guess if you are doing some kind of spring cleaning with merging and splitting, do that before turning on the email notifications for everyone?

(Tobias Eigen) #6

This makes some sense. So as admin I can go in and deselect “disable emails” and it will not send any messages while I do the spring cleaning? Or moderators, in pinch, can ask me to disable emails before they merge or split a post? Cumbersome, but ok.

(Michael Downey) #7

Is that actually necessary?

We merged some old topics regarding meeting planning, and the notifications that went out caused someone to add something to this week’s meeting agenda that was several months old because they assumed the notification was from something current – it looked like it was a new reply.

Or maybe add something that describes what’s really happening, rather than making the email notifications look like a new post/reply?

(Tobias Eigen) #8

I’ve had that thought too - when you rely on the site for notifications, you can always see what it’s about. When you rely on email, you just get posts that look new which is a bit confusing.