In our current ticket system, if someone e-mails in to create a new topic, I have the ‘out of office’ feature of the mail account automatically reply, but only once per any 7 day period per unique address. Is there a way to duplicate this feature if someone creates a ticket in the web interface? C…

תגובה אוטומטית לנושא חדש (סגנון OOO)

ondrej 17 בספטמבר,‏ 2025,‏ 9:33pm 2

The Automation plugin has an auto responder. Is that of any use to you at a glance?

נושא		תגובות	צפיות
Auto-reply in a category Feature	2	1238	5 בספטמבר,‏ 2016
Auto reply via email when new topic created from received email Feature	4	780	4 בדצמבר,‏ 2017
Can I post different replies on certain schedules? Support automation	2	169	21 בדצמבר,‏ 2022
Out of office replies to Digests are still being processed as new topics Bug email , activity-summary	17	3234	16 במרץ,‏ 2016
Block duplicate email-in replies Feature	8	940	12 ביולי,‏ 2017