So one of the great things about Discourse is it’s designed to help encourage actual civilized discourse. That’s a great goal, but in addition to software, it depends on watchful and tactful mentors.
I think a lot of moderators don’t know how to (in words) tactfully discourage unhelpful behavior, and encourage helpful behavior. What would people think about having something like “canned responses” for moderators? These could either be sent to people via private message or by replying to a post.
In addition to the software to allow moderators to quickly choose from a pre-written message (both provided by default with the system and user-definable), it’d be necessary to collect some wise, tactful messages to ship.
Is this a crazy idea? Would anyone else find it useful for their system’s moderators?