Category wise SMEs: A user, Raj_Kumar, wants to assign SMEs (Subject Matter Experts) to each category in their Discourse forum, so that whenever a user creates a topic/post under a category, the corresponding SME receives an email notification.
Raj_Kumar is advised to either build a plugin (suggested by zogstrip) or post in the Marketplace with a budget (suggested by pfaffman). Alternatively, notriddle suggests having SMEs watch their categories, as this should trigger email notifications.
However, Raj_Kumar reports that watching categories is not resulting in email notifications, despite having “email me even if I’m online” checked (pfaffman). Mittineague confirms that if SMEs are receiving other emails and have the necessary settings enabled, they should be getting notification emails, but is unsure what might be causing the issue.
Hi Team,
I am running this forum for our company’s internal purpose. I want to assign an SME (Subject matter expert) to each category created in my Forum.
So that whenever any user creates a topic/post under any category then the email notification has to be sent to the corresponding SME. Can someone help me out here.
You’ll have to build a plugin for that.
How do I achieve the same?
If you don’t know how to create a plugin, there are posts about how to set up a development environment and how to write plugins.
If you would rather not learn to write plugins, post in Marketplace. You post will be more likely to get a reply if you include a budget.
Wouldn’t the email thing be solved by having your SMEs Watch their categories?
Better yet, since everything is so hard in enterprise environments, you can go into each SME profile and make him watch his category.
Also, there are a couple plugins that will force members of a group to watch a category. They require modifying code to connect the groups to the categories, however.
Hi,
This is not giving us an email notification when a user posts any new topic under category which is being watched by me.
Do you have “email me even if I’m online” checked? (apologies if I didn’t read back far enough)
That’s alright.
Yes, it is checked, however not receiving any email notification 
Can anyone please help me out here..
Are they receiving any Discourse emails at all?
Yes. I want an email notification sent to category wise SMEs. I hope you understood my requirement.
I don’t know what might be wrong. If they are receiving other emails OK, and they are Watching the category, and they have “send .. even when” enabled, AFAIK they should be getting the notification emails.