One user on my Discourse forum is complaining about various interface bugs (buttons not being at the correct place, for instance). She uses Firefox 45 on an old computer and she says that she cannot upgrade Firefox because the computer is too old.
I am aware that Firefox 45 is 4 years old and that Discourse has a strict “only latest versions of the major browsers are supported” policy, but still I wonder if this is an expected behavior or if Discourse and Firefox 45 should still work fine together.
In our community we will definitely have some users with old phones/computers (elderly people, poor people or people simply not interested in changing their phones every year). If 4 years is already considered to be too old by Discourse developers, then we will probably be forced to abandon Discourse and go back to emails — which is my worst nightmare at the moment, to be honest.
She says that it is a 12 years old Mac OS X (version 10.7.5, CPU 2,5 GHz Intel core i5). Some software upgrades are “unsupported” (in her own words), in particular browser upgrades, and she does not want to pay for an OS upgrade.
Okay, so it seems I misunderstood something, or maybe the “12 years old” was wrong, but I just phoned her and asked her to try to do an OS upgrade and she tried and it is not possible. So it seems she already exhausted her free OS upgrades. And so she is stuck with Firefox 45.
But is this a confirmation that the 4 years old Firefox 45 is considered obsolete by the Discourse team? Or do you think that Firefox 45 is not the problem here and that the problem is the aging hardware?