A user reported an issue with the “connect” button on a forum, receiving a user_api_key.generic_error message. Pad_Pors shared a screenshot of the error and asked for help. pmusaraj suggested two possible solutions: asking the user to use a regular browser, as the whitelisted mobile app may not be correctly configured, or checking site settings to ensure user API keys are enabled. Pad_Pors implemented the suggested solutions, but the issue persists, and they are seeking further assistance to understand the cause of the problem.
this “connect” button has been seen for one of our users as he comes to our forrum:
then as he pushes on the button, he gets this error message:
user_api_key.generic_error
Sorry, we are unable to issue user API keys, this feature may be disabled by the site admin
does anyone know what has happened? and how we can help the user?
Weird any ideas on this one @pmusaraj?
@Pad_Pors that Connect button, if I’m not mistaken, is part of the whitelisted mobile app code. Is it possible your user is using a version of that for your site but the user api keys aren’t correctly configured?
Two possible solutions: ask user to use a regular browser (the whitelisted app is really not necessary on Android), or check your site settings and make sure user api keys are enabled.
Thanks for your help 
done! and hopefully this will solve the user’s problem.
it’s been activated, as it was before. so far only one user has reported this connect button, and we haven’t changed any setting regarding the API keys. do you have any guess about what’s going on?
