After upgrading one of my Discourse instances and loading an old backup I can no longer get past the initial discobot message for new users where it wants you to bookmark the message. Telling it to skip the step gives no response either. It responds just fine to other text commands, so I’m curious …

Well then, that sure was a weird root cause! After spending some time with tcpdump I noticed my Discourse host reaching out to text-lb.esams.wikimedia.org on port 443 right after I click the bookmark icon. Our firewall drops traffic it doesn’t like instead of rejecting it, and that often causes ses…

That’s odd, any ideas @tgxworld ?

Sidekiq is running, i do get these errors which sound related though: [image] Here’s the backtrace for that error ▶ backtrace the ‘env’ tab contains this: hostname webdis-app process_id 171 application_version 864ada835b2d1d0483950e02a9ef62c14f8e0519 current_db default current_hos…

I’ve tried restoring the same database dump to a different instance, it seems to be working fine there. The broken one is running on an isolated intranet, I must have messed up something during the installation. I will try redoing the installation from scratch and restoring again, but it would be n…

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Soporte del producto

tgxworld (Alan Tan) 31 Mayo, 2018 01:45 3

@ssvenn Can you check if Sidekiq is running for your instance? Any errors in /logs?

Tema		Respuestas	Vistas
Discobot unresponsive Product Support discobot	3	780	12 Junio 2019
Discobot is spamming a user Product Support	8	990	9 Diciembre 2020
Sidekiq has a lot of errors and queued jobs Product Support	18	1557	1 Marzo 2024
"Ensure sidekiq is running." when it is definitely running Self-hosting	18	8121	2 Octubre 2015
No Update of notifications while logged-in Product Support notifications	14	439	30 Diciembre 2025

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