Congrats on the investment! Fantastic. It’s great to see the platform growing.
I think that what @oshyan is getting at is more the user experience / user difficulty of Discourse. If you are a non-coder, the initial set up is very challenging (I did it, eventually, but it wasn’t the simplest experience). I almost posted the “easy” set up guide to Genius so I could annotate it as I went.
And there are user issues that make the platform complex for non-technical customers. As just one instance, see my reply to @oshyan elsewhere on this thread “In an excited and respectful way…”. It’s quite subtle to figure out, visually, which comment I am responding to. Yes, I can click on the image and be taken to the original comment, but my older customers might not spot that. And when a thread gets heated, people start to feel dismayed that they might have replied to the wrong person.
I know this is just a small example – but it does sometimes feel like the imagined installer / user of Discourse is someone who can, say, make sense of a page of Javascript – so I interpreted @oshyan 's comment about a “wider” audience suggesting simply a less tech-savvy audience.
It is frustrating to see entrepreneurs in my field praising other, more limited and more expensive community platforms than Discourse! I want Discourse to be more appealing to more people.