Super excited about this feature, we find an interesting use case for this in order to manage communication with clients via auto-categorised messages instead of very long email threads, some of them with 0 interest for some coworkers
Only one question: What will happen with emails with more than one recipients out of the community?
For example, client1 asks for support with an email to the specified address, but he copies another people: client2 and client3. So, could client2 and client3 see the topic in the Discourse instance? or only view the replies by email? I think if they view only the messages via email would be enough, but i was wondering about this.