Discourse as a private email support portal

[sam (Sam Saffron)]

Whisper works everywhere, but whisper functionality is staff only.

[DeanMarkTaylor (Dean Taylor)]

@Knagis

One thing that I don’t see mentioned above and what we are using is to promote a private conversation to a public one by moving it in a public category.

This has now been implemented, see here:

Convert a private message to public topic or vice versa

I just pushed a commit that adds a button (visible to staff) to admin wrench to make a topic public or private message. Convert public topic to private message: [screen shot 2016-05-02 at 20 56 52] Small action post indicating that public topic is converted to private message: [screen shot 2016-05-02 at 21 02 10] Convert private message to public topic: [screen shot 2016-05-02 at 21 20 29] Small action post indicating that private message is converted to public topic: [screen shot 20…

[rriemann (Robert)]

@zogstrip is working on a howto which will clarify how everything works now and is configured.

Can you please provide the link to the howto in this topic here?

[erlend_sh (Erlend Sogge Heggen)]

Sure. This should be the canonical page for this feature from now on anyhow:

Configuring Reply via Email

If your Discourse does not have incoming email set up, here’s how: if you already have basic reply via email set up (which is common on hosting plans), and you want to add the ability to start a new topic via email, see this topic. You have two options for enabling incoming emails to your Discourse: polling via POP3 or pushing to the API 1. Polling emails via POP3 If you want to poll emails using POP3 you must first setup email polling. For that, I recommend that you follow the tutor…