Discourse as a private email support portal

[sam (Sam Saffron)]

Whisper works everywhere, but whisper functionality is staff only.

[DeanMarkTaylor (Dean Taylor)]

@Knagis

One thing that I don’t see mentioned above and what we are using is to promote a private conversation to a public one by moving it in a public category.

This has now been implemented, see here:

Convert a private message to public topic or vice versa

I just pushed a commit that adds a button (visible to staff) to admin wrench to make a topic public or private message. Convert public topic to private message: [screen shot 2016-05-02 at 20 56 52] Small action post indicating that public topic is converted to private message: [screen shot 2016-05-02 at 21 02 10] Convert private message to public topic: [screen shot 2016-05-02 at 21 20 29] Small action post indicating that private message is converted to public topic: [screen shot 20…

[rriemann (Robert)]

@sam

@zogstrip is working on a howto which will clarify how everything works now and is configured.

Can you please provide the link to the howto in this topic here?

[erlend_sh (Erlend Sogge Heggen)]

Sure. This should be the canonical page for this feature from now on anyhow:

Troubleshoot reply by email

If your Discourse does not have incoming email set up, see these topics: Set up reply by email with POP3 polling Configure direct-delivery incoming email for self-hosted sites with Mail-Receiver If you already have basic reply via email set up (which is common on hosting plans), and you want to add the ability to start a new topic via email, see this topic. Logging and Errors All incoming emails are logged and are visible in your admin panel at /admin/email/received.…