Hello there! Happy New Year! We use Intercom for our support and Discourse for our customer community forum. Unfortunately, Intercom does not have a good customer portal or any good options for our customers to have an overview of their support chat/ticket history with statuses (opemn/closed etc.) etc. So I was wondering if you had any good integration prossibilities that could solve or partially solve this? The scenario would be that when a user enters the Ardoq User Community, they could also get a searchable list with their (only their, not other company’s users’) Intercom chats/tickets somewhere in the portal?
Thank you in advance!y
Kristine
AI-generated summary
Discourse-Intercom Integration Discussion Summary
Kristine_Marhilevica is seeking a solution to integrate Intercom with Discourse to provide customers with a searchable list of their support chats/tickets within the community forum. rishabh suggested exploring the use of APIs, Webhooks, or a custom Discourse plugin for greater integration levels, and shared two existing widgets: Intercom Widget and Advanced Discourse Intercom. dax recommended using third-party services like Integromat, Zapier, or Pipedream to integrate the two platforms.
Hey Kristine,
I believe that out of the box, we only offer these widgets:
For greater levels of integration, you’d probably have to use the API, Webhooks or write a custom Discourse plugin.
Thank you very much for your quick response! Then we will need to explore the API, Webhooks and custom pluging path 