@vinothkannans we’ve noticed that our users cannot actually see the status of these tickets, that only admins can see them. Can anything be done to make the “status” more visible to users?
One option could be of course making that quote block visible, or it would also be nice if you could map Jira statuses to tags, and that the topic tag updated to reflect the ticket progress (#backlog, #in-progress, #complete, etc.).