I run a tiny software business, and I’m trying to move my support to a public discourse forum, and build a small community amongst my customers.
I have tried to set it up so that I get an email for everything, but I keep visiting to find that I missed a customer engagement by a few days because I didn’t get the notification.
I would suggest two features for admins:
- Micromanager mode - always email me everything no matter what
- Email test - I’m suspicious that something is going wrong with email sending. Password reset works just fine, and my customers are getting their email notifications. It’s not in my spam. Maybe “reset password” fulfills this need…
As someone trying to use Discourse to build a community, it’s been very damaging to my opinion of it - I don’t trust it to notify me.
I’m pretty sure that I’m the one screwing up - not discourse - but it might be good if the admin on a fresh install was automatically put into “micromanager” mode until they felt the need to reduce their traffic. I’ve tried 3 times to fix it - no, really, please notify me - but I keep missing customer posts that I really wish I had gotten earlier.