@Saif@Jenny and @ruben represented Discourse at Toronto Community Week, and rumor has it they had a terrific time talking about migrations, chatting with potential customers and learning about community building from workshops. They’d love to talk to you about their experience - what do you want to know?
I’ll kick it off:
what was the most interesting question you got about migrations?
Yes indeed! They gave a talk titled “From Dread to Dream: How Smart CMs Turn Platform Migrations into Community Gold” that was very well received! I am pretty sure there will be a recording and as soon as it’s up, we’ll share the link.
Was great seeing you guys there! Enjoyed listening to some of your strategic approaches on platform migrations - very relevant for a lot of folks in the audience.
I didn’t realize there were socks!
My absolute favorite of the booth swag was the little “Long form is my love language” stickers. I am so not a bumper sticker with pithy sayings, but a walking, talking megathread. These stickers speak to me.
I’d be curious to know what the most common question you ended up fielding at the booth?
We all joined Discourse around relatively the same time so it was really fun to do Toronto Community Week together. As a migrations engineer, Ruben, covered the technical side of the migration process and I shared insights from a Customer Success perspective, with a focus on community management. Here are a few things I highlighted:
The importance of having a project manager (on both the customer side and on the platform’s side) to coordinate all the moving parts like budget, timeline, subscription termination, QA reviewal, etc.
Rethinking the current community
How to make the most of this chance to realign your goals
Culture preservation vs. community evolution
Our tried and true post-migration success strategy
Onboarding frameworks for the first 30, 60 and 90 days
How to develop sustainable support systems
Platform walkthrough and enablement
Long-term community transformation and evolution
Success metrics
How to identify growth opportunities
The importance of proper documentation
If there’s anything on this list you’d like to learn more about let me know! I’d love to share more and also hear your tips
Next year this Led By Community event is set to take place in New York, so hopefully we’ll be able to connect IRL with those of you in the US!
Most interesting question about migrations? Honestly, the questions that stuck with me weren’t really about the technical stuff - they were about handling resistance from long-time community members. Multiple people asked variations of “how do I convince my power users that this change is good for them?”
That section on “problematic attachment” during our talk actually got the biggest reaction. People really connected with that idea that members aren’t just being difficult - they’ve genuinely formed an attachment to the old platform. It’s part of their identity and routine. When you frame it that way, suddenly the resistance makes sense and you can address it with empathy instead of frustration.
Weather? Classic Toronto fall—mild and pleasant, but we got some light rain both days. At least we were nice and cozy inside. Still great weather for the conference, though!
Discourse socks? As @Saif mentioned, the socks were a huge hit!
@jpishgar - I’m glad the “Long form is my love language” stickers resonated with you. That’s exactly the vibe we were going for
And thanks for the shoutout during the day 1 exercises - your mention definitely drove more people to the booth wanting to learn more about us!
“What is Discourse?” came up often. A lot of people had heard the name but weren’t clear on what we actually do. And yeah, we heard from several community managers who were frustrated because they wanted to migrate but leadership was too attached to their current platform. Sound familiar?
Additionally, I wanted to add that sometimes hearing the words “open source” can be a bit scary and technical for some folks. I think telling those same people that it’s actually a good thing made them feel even better about Discourse
스포트라이트를 받아주셔서 감사합니다, @jenny@saif@ruben! 이런 이야기들을 들을 수 있어 정말 좋습니다. 커뮤니티에서 더 많은 질문을 듣고 싶으니 이번 주말 동안 이 주제를 전역으로 고정해 두었습니다.
또 다른 질문이 떠올랐습니다 - 궁금한 게 있어요. 컨퍼런스에서 만난 사람들에 대해 좀 알려주실 수 있을까요? 그들은 어떤 일을 하고 있으며, 워크숍에 참여하게 된 계기는 무엇이었나요?
저 역시 이 커뮤니티의 매니저로서 이에 대해 생각해 볼 가치가 있다고 생각합니다. 물론 우리는 Discourse에서 마이그레이션을 계획하고 있는 것은 아닙니다 하지만 이 커뮤니티의 구성과 관리 방식을 변경하기 시작했으며, 이 과정에서 커뮤니티가 충분히 포함되는지 확인해야 합니다. 그런 이유로 Contribute > Site feedback 카테고리가 제가 가장 좋아하는 소통 장소가 되었습니다!
토론토 커뮤니티 위크 이후 내부에서도 활발한 논의가 있었습니다! @jenny가 몇 장의 재미있는 즉석 사진을 공유할 수 있도록 허락해 주셨습니다.