When do users get the private message asking them if their email is correct? Is there any way I can deactivate this? It seems users also get this message when there is a soft-bounce like an ‘out of office’ reply, is that correct? Or do they get the message based on their personal bounce score? If s…

Perhaps changing the Reset bounce score after days setting to 1 so that it resets after a day? In fact, it seems that I can input 0 into the field. So maybe even that.

Hi there, did you still encounter this after trying what I suggested above?

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NateDhaliwal (Nate Dhaliwal) 15 Octubre, 2026 23:12 4

Hola, ¿sigues teniendo este problema después de probar lo que te sugerí arriba?

Tema		Respuestas	Vistas
Bounce Score Setting Description UX	5	1806	12 Octubre 2023
Deactivate user with hard bounce Support email	0	273	2 Febrero 2024
Any way for users to reset their own bounce scores? Support	4	656	3 Septiembre 2021
Bounce score not updated Support	15	2425	9 Mayo 2018
Reset a User's Bounce Score Site Management email , how-to , users	0	1222	24 Febrero 2023

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