I have tried to send two different private messages, message A for a user X and message B for a group (staff) - group which happen to include the same user X, btw.
I noticed that a notification e-mail was sent to the user X about message A, but no member of staff received an e-mail notification about message B, including user X.
Is this by design, an error, or what?
In summary, I would like to communicate with the whole staff and make sure they receive an e-mail notification about it (without requiring them to take the action to watch a specific category). How can I accomplish that? Thank you.