Email notification for private group messages

support
#1

I have tried to send two different private messages, message A for a user X and message B for a group (staff) - group which happen to include the same user X, btw.

I noticed that a notification e-mail was sent to the user X about message A, but no member of staff received an e-mail notification about message B, including user X.

Is this by design, an error, or what?
In summary, I would like to communicate with the whole staff and make sure they receive an e-mail notification about it (without requiring them to take the action to watch a specific category). How can I accomplish that? Thank you.

#2

Have you checked the notification level for your staff group?

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1 Like
#3

It’s “Watching”:

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#4

Did they get a notification when they were logged in to the site? By default discourse doesn’t send you an email for a notification that you have already seen.

2 Likes
#5

They are not logged in.

#6

Is it possible that setting max users notified per group mention might be affecting this? It was modified to 0, but it should be only related to mentions, not private messages.

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#7

The default is 100, why was it zeroed?

You can easily revert it to see if it affects email notifications.

3 Likes
#8

I reverted it, but still no luck. Is this by design, or a bug, or a misconfiguration?
I’d appreciate if anyone could give me some guidelines, at least what or how I should check for something. I have no idea where to look for.

#9

Are users receiving any email notifications whatsoever?

1 Like
#10

Yes, watched categories, topics, mailing lists, and, as I mentioned above, even private messages to single users. Just private message to staff group (the only group I tried) is not working.

#11

Not sure if bumping is allowed? Is there any other way to get help on this subject?

#12

How many people are in this group?

1 Like
#13

The group has 9 members

#14

Ok, I tried to send a message to a different group, and it worked - this second group has almost the same members as the staff (just one additional member).
The only difference is that one is a manually created group, and the other is the staff group.
Is this by design? Staff group doesn’t receive e-mail notifications when messaged?

1 Like