I have tried to send two different private messages, message A for a user X and message B for a group (staff) - group which happen to include the same user X, btw. I noticed that a notification e-mail was sent to the user X about message A, but no member of staff received an e-mail notification abo…

Have you checked the notification level for your staff group? [image]

Did they get a notification when they were logged in to the site? By default discourse doesn’t send you an email for a notification that you have already seen.

Is it possible that setting max users notified per group mention might be affecting this? It was modified to 0, but it should be only related to mentions, not private messages. [image]

The default is 100, why was it zeroed? You can easily revert it to see if it affects email notifications.

I reverted it, but still no luck. Is this by design, or a bug, or a misconfiguration? I’d appreciate if anyone could give me some guidelines, at least what or how I should check for something. I have no idea where to look for.

Are users receiving any email notifications whatsoever?

Yes, watched categories, topics, mailing lists, and, as I mentioned above, even private messages to single users. Just private message to staff group (the only group I tried) is not working.

Not sure if bumping is allowed? Is there any other way to get help on this subject?

Notificação por e-mail para mensagens de grupo privadas

Suporte

wlandgraf (Wagner Landgraf) Julho 1, 2020, 7:10pm 6

É possível que a configuração de max users notified per group mention esteja afetando isso? Ela foi alterada para 0, mas deveria estar relacionada apenas a menções, e não a mensagens privadas.

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Notificação por e-mail para mensagens de grupo privadas

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