Email polling error with Google Apps

[alehandrof (Alex Armstrong)]

I’m getting the following warning on my Discourse dashboard:

And this is the log:

I’m not sure what, if anything, to do about this.

[zogstrip (Régis Hanol)]

What does the “info” tab say when you look at that particular error?

[alehandrof (Alex Armstrong)]

Info:

Job exception: -ERR [SYS/TEMP] Temporary system problem. Please try again later.

Backtrace:

/usr/local/lib/ruby/2.3.0/net/pop.rb:1006:in `check_response_auth'
/usr/local/lib/ruby/2.3.0/net/pop.rb:905:in `auth'
/usr/local/lib/ruby/2.3.0/net/pop.rb:567:in `do_start'
/usr/local/lib/ruby/2.3.0/net/pop.rb:531:in `start'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:34:in `poll_pop3'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:16:in `execute'
/var/www/discourse/app/jobs/base.rb:154:in `block (2 levels) in perform'

Env:

hostname	connect-app
process_id	[31169, 95, 698, 17513, 14817, 16461]
application_version	[8c51d34100a98d2b1548965bc4a9c5432913a5e7, 2f3ee3b6586dbec793d5b2605b45a2cc8c462827, 4d65370797d87d90741f2f3774b7c6dccdb6a7ae, 802b502818ced8530e5dca3c8aeda477d9c7d74b]
current_db	default
current_hostname	connect.amicalnet.org
job	Jobs::PollMailbox
message	Signing in to poll incoming emails.
opts	

Does any of this help?

[zogstrip (Régis Hanol)]

Are you polling from GMail by any chances?

[alehandrof (Alex Armstrong)]

Yes, we’re using Google Apps for polling.

[zogstrip (Régis Hanol)]

Make sure you enable “access from less secure apps”.

Set up Reply via Email Support

Note 2: If you are using a Google Apps mailbox (e.g. a Google mailbox @
yourdomain.com not @gmail.com), you will need to enable “access from less
secure apps” in Google Account settings. If not, you will receive a “POP3
authentication failed” error in Discourse. Access from “less secure apps”
is disabled by default for Google Apps customers.

[alehandrof (Alex Armstrong)]

I had it turned on for the reply by email address (the polling address), but not for the notification email. I turned it on for that as well, though I don’t think it matters.

[alehandrof (Alex Armstrong)]

I don’t mind if emails were delayed, but might this issue have prevent emails from going out or coming in altogether?

[zogstrip (Régis Hanol)]

It’s just for incoming emails.

[alehandrof (Alex Armstrong)]

OK. So I’m assuming that this is just a glitch, that Google decided not to play nice for a bit. Because a user just sent in a post via email. Sound reasonable?

If so, would the polling (when it continued) pick up on the email(s) that were sent during the glitch?

[zogstrip (Régis Hanol)]

Google decided not to play nice for a bit.

We’ve found that Google would requires us to re-login every two months or so. Not sure why though

If so, would the polling (when it continued) pick up on the email(s) that were sent during the glitch?

Yes, it will poll all the emails it hasn’t seen yet.