Problèmes de réponse par e-mail après le changement de fournisseur

Soutien
1

I used to use Reply by Email and it worked well but now the charity I run the board for have changed email provider and don’t have POP support any more so the Reply by Email has stopped working. I’ve turned that off but I can’t disable Poll via POP3 for email replies. When I try and turn it off and save changes I see this error:

Screenshot from 2025-11-03 14-04-52
Screenshot from 2025-11-03 14-04-52742×151 27.1 KB

But because the credentials don’t work any more I can’t fix them. I’ve also tried deleting the credentials but that hasn’t made any difference, I still can’t turn off POP3 polling enabled.

2

Hi Codev! I moved this reply of yours into a fresh Support topic so we can help you look into the problem you are having which appears to be specific to your setup.

I think what you want to do is clear the POP3 polling username and POP3 polling password. Then you can disable the POP3 polling enabled setting. Can you try that?

Were you able to get it resolved in the meantime? Any new info you can provide?