Error While Trying to load, New and Admin accounts

support
1

So whenever I try and access a users account from the ‘Users’ Tab on the admin panel I get this error.
Error When trying to load, go back or retry

It only happens on non ‘Normal User’ Accounts. aka, Admin Accounts, Mod accounts and new accounts.

Though it should show there profile, there badges and allow me to change other settings.

Any suggestions could be helpful ^.^ I tried upgrading my RAM I have 16 GB now instead of 1 and it still happens.
@codinghorror Just saw that you frequent here and @sam

2

Where is this happening? What version of Discourse are you on? Are you using Discourse Docker?

4

Thas is 1 out of 3 questions answered :slight_smile:

5

Docker, v1.3.0.beta9 +162 And

@sam Any ideas?

6

what error are you seeing in /logs

8

http://YOURSITENAME/logs

10

we are going to need more than that … full backtrace … full error … click on share and paste that screen here anonymized

11

Was this data imported? Are there crazy dates in the import data?

12

Message

PG::DatetimeFieldOverflow: ERROR:  date/time field value out of range: "3833067795-08-07 23:28:24.761142 BC"
LINE 1: ..."user_histories"."action" = 15 AND (created_at >= '383306779...
                                                             ^
: SELECT  1 AS one FROM "user_histories"  WHERE "user_histories"."target_user_id" = 34 AND "user_histories"."action" = 15 AND (created_at >= '3833067795-08-07 23:28:24.761142 BC') AND "user_histories"."previous_value" = '2' AND "user_histories"."new_value" = '3' LIMIT 1

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Backtrace

/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/logster-0.8.1/lib/logster/logger.rb:52:in `add'
/usr/local/lib/ruby/2.0.0/logger.rb:454:in `error'
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/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/postgresql_adapter.rb:954:in `select'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:24:in `select_all'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/query_cache.rb:68:in `block in select_all'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/query_cache.rb:83:in `cache_sql'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/query_cache.rb:68:in `select_all'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:30:in `select_one'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:35:in `select_value'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/relation/finder_methods.rb:298:in `exists?'
/var/www/discourse/app/models/user.rb:637:in `on_tl3_grace_period?'
/var/www/discourse/app/models/trust_level3_requirements.rb:68:in `on_grace_period'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/active_model_serializers-0.8.3/lib/active_model/serializer.rb:99:in `block in attribute'
(eval):7:in `_fast_attributes'
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/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/rack-mini-profiler-0.9.3/lib/mini_profiler/profiling_methods.rb:106:in `block in profile_method'
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/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/actionpack-4.1.10/lib/action_controller/metal/rack_delegation.rb:13:in `dispatch'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/actionpack-4.1.10/lib/action_controller/metal.rb:232:in `block in action'
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/var/www/discourse/vendor/bundle/ruby/2.0.0/bin/unicorn:23:in `<main>'

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Env

HTTP_HOST: discourse.MySiteWasHere.net
REQUEST_URI: /admin/users/2000jur26.json?_=1432162650704
REQUEST_METHOD: GET
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Firefox/38.0
HTTP_ACCEPT: application/json, text/javascript, */*; q=0.01
HTTP_REFERER: http://discourse.MySiteWasHere.net/admin/users/list/active
HTTP_X_FORWARDED_FOR: (IP was here i removed it)
HTTP_X_REAL_IP: (IP was here i removed it)
username: DreamOnPvP

params:
  _: 1432162650704
13

Can you set SiteSetting tl3_promotion_min_duration to something non insane, perhaps 10000 days, something big but impractical for people to ever reach.

@techAPJ can we add some protection here.

15

Clearly you were able to change /admin/site_settings in the first place …

17

Yes, someone plugged in 99999999999999999999999999999999 as the tl3_promotion_min_duration which caused stuff on the site to break.

2 Likes
19

Well, no, they could not have done that – we enforce 32-bit integer limits. But there is some value below the maximum 32-bit integer that causes a problem here.

20

@techapj can you add validation here so the value is not set higher than something like 20000? This is still causing support requests for us even with 32 bit integer protection.

1 Like
23

Done via:

https://github.com/discourse/discourse/commit/e5b7cf48c030e3a06e00f12181cff84fd4165703

2 Likes