I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

Campos de formulário para criação de tópicos em vez de uma caixa de texto

Falco (Falco) Outubro 16, 2023, 7:14pm 13

Tópico		Respostas	Visualizações
Use a form to make a topic Support	9	1796	16 de Outubro de 2023
Forms on Discourse Support	3	1830	13 de Junho de 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	677	8 de Abril de 2022
New Topic template form, like GitHub Issue templates? Support	5	1348	16 de Outubro de 2023
Have users complete form when creating a topic? Feature completed	11	2023	16 de Outubro de 2023