Group Inbox Stopped Showing Automated Emails

Product Support

AI-generated summary

A user, learningmore, reported that automated emails from REDCap to a group inbox stopped appearing in the inbox despite still being delivered to their personal Outlook. The user had checked the admin guide and Discourse forum for answers and confirmed they were ‘Watching’ the group inbox with seemingly correct notification and email preferences settings screenshots. The issue began after a previous admin was suspended from Discourse. learningmore later discovered the emails were being filtered into the Gmail spam folder, resolving the issue.

1

I read thru the admin guide and thru the support forum but am not finding (or, admittedly, not understanding) the answer. Here’s the issue:

We set up a group inbox (Directory-Admin) for me and another admin to receive emails from REDCap. In this case, when a change happens in a user record in a REDCap directory, it automatically triggers an email to our group inbox. This has worked flawlessly for almost a year.

Now, for some reason that I can’t figure out, I’m receiving the email notifications in my personal Outlook, but the notifications are no longer appearing online in the group inbox. I sent a test email from Outlook and it did appear in the group inbox. Also, I am not seeing any notifications in the drop-down admin menu on the upper right.

The only thing that has changed over the last year is the other admin left the organization (and is “suspended” in Discourse).

My settings

I am “Watching” the group inbox.

Here are my email preferences:

A screenshot displays email notification settings, allowing users to customize alerts for personal messages, mentions, and activity, alongside options for including previous replies and an activity summary. (Captioned by AI)
A screenshot displays email notification settings, allowing users to customize alerts for personal messages, mentions, and activity, alongside options for including previous replies and an activity summary. (Captioned by AI)807×863 42.2 KB

Here are my notifications settings:

This screenshot displays a settings page for managing notifications, allowing users to customize when and how they receive alerts, with options to always notify, disable live notifications, and set a custom schedule. (Captioned by AI)
This screenshot displays a settings page for managing notifications, allowing users to customize when and how they receive alerts, with options to always notify, disable live notifications, and set a custom schedule. (Captioned by AI)792×767 33.2 KB

Any ideas? Thanks!

2

I figured it out. All the emails were going into Gmail spam after working for almost a year. Go figure.