Hey! Let me tell a story (that happened about 5 mins ago ) - which better UX within the review queue would likely have helped avoid.
We had 12 items in the queue, and as usual I work through them in the order they are shown to me.
First in the list is a new user account that was flagged as a likely spam account - I checked their description and other details, and it felt “spammy”, so I deleted the profile.
5-6 items later, I find a first topic from this user - and they’re a legit user, with a very real question
I can’t help but think that had the review queue grouped these items together, I would have made a very different decision about their profile.
Is it possible to add some indication in the queue for cases like this? Or a confirmation dialogue for the more “aggressive” actions. It’s not the first time I’ve accidentally deleted a user, or deleted and blocked them unintentionally.
Something like:
This user has created X topics, Y posts, and engaged with Z conversations in the last ABC days.
Hmm… this is quite interesting. I wonder, what about something like ‘This user has other items in the queue. Would you like to review that first?’? Though it might seem as a form of encouragement to delete the user if they have more flagged items.
Agreed - I’m not sure what the exact UX should be here - but something’s missing in the current experience.
I imagine some sort of “grouping by user” that is more than just listing each item in order would help here.
If I’m honest, I tend not to use the insights The problem in this case is the fact the items were split within the queue - I’d expect multiple items in the queue related to the same user to be visually grouped together.
I’m not so sure this is a lack of understanding the review queue (although up to date guides are helpful) - it’s purely the fact these items related to the same user are often split across the queue
) - which better UX within the review queue would likely have helped avoid.
- and they’re a legit user, with a very real question 
