If you visited a Discourse a long time ago, and no longer control the email address your account was originally created under – how can we get that user back into their account?
I guess there are two options here:
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You don’t remember which email it was, and you don’t control that email address any more
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You do remember which email it was, and you don’t control that email address any more
So you’d issue a standard forgot password request …
I guess the only option here is to contact staff out-of-band via the /about page email address and ask them to change the email on the account? This is extra tricky if you don’t remember the email address you signed up with – how does this other user prove that they are, in fact, the person who originally controlled the old email account?
I wonder how we can provide information / assistance to the user on these two dialogs to handle this rare, but highly unfortunate, scenario without it being TL;DR for everyone else.
Maybe a small link to the staff page on this dialog makes sense to handle that and other unusual login scenarios where staff intervention is inevitable and required. Or perhaps a “help” button on this dialog, so that way we’re not smacking every workaday “forgot my password again” user with a bunch of extraneous information that is only useful in these rare cases?
