Hi, we have one customer whose mails are regularly bouncing. We are in contact with her and her mail provider. The mail provider now asks for the original mail we have sent, I think to train the spam filter. But I have no idea were to search for the original mails. Any help? Best, U

Found a solution. I changed my sending provider to ElasticMail. There I have the opportunity to send all mails to a bcc address which is useful from time to time for me.

In Admin/Email/Bounced you can scroll down to individual bounced emails for a user - one at a time. Note that you have to click in the “Email type” column for the particular email you wish to see the results for. It will show all the details about the bounce, but you’d have to do a lot of copy and p…

Thanks @JimPas , but that fields contain the bouncing message. What the mail provider requests is the original message sent to the user. Any idea on that? Uwe

I don’t believe Discourse would save a copy of every message sent as that would require a lot of storage space - especially for large forums. Maybe a team member can weigh in here if I’m wrong, but that’s the impression I have.

A way to somehow save mails for 24hours or just the messages sent to a specific user would be perfect.

Come posso salvare le email originali da account con rimbalzo

Assistenza prodotto

JoshuaJoma (Joshua Joma) 7 Febbraio 2020, 3:10pm 3

Grazie @JimPas,

ma quel campo contiene il messaggio di rimbalzo. Ciò che richiede il provider di posta è il messaggio originale inviato all’utente.
Hai qualche idea al riguardo?
Uwe

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Where do I find details about bounced emails in Discourse? Product Support	7	1844	Dicembre 18, 2020
Support for contacting users whose emails are bouncing Feature	6	1318	Agosto 20, 2018
Surface data about users with too many bounces Feature	23	3204	Luglio 21, 2017
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Bounced Email Info Not Found Product Support email	6	317	Marzo 24, 2025

Come posso salvare le email originali da account con rimbalzo

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