I need some help or advice on a problem our moderation team is having. We are getting some complaints about inconsistency in moderation, where one moderator may be more strict than another in applying rules. The result is users getting a Jekyll and Hyde experience. We need to improve our communications about moderation decisions. It could be I’m not using all the tools available, which is why I’m asking here.
Q: Is there an easy way to turn a flag on a post into a Staff discussion thread?
Q: Does anyone use Whispers to allow moderator discussion within a thread, and how well does this work?
Example: User X has a comment flagged for use of the pejorative term “poopypants”. Moderator Andy sees the flag first and hides the comment. Later on, moderator Dan sees a similar flag for “poopypants” but doesn’t think it is needs to be removed, and ignores/disagrees with the flag. Q: How can Andy and Dan better coordinate their efforts?