How do Hidden Comments work?

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Hidden Comments Feature Clarification

The discussion revolves around understanding the Hidden Comments feature. Dan_Eastwood initially inquired about the feature, expressing confusion about what comments get hidden and why. However, after investigating, Dan_Eastwood discovered that the issue was related to the Ignore feature, which sets the moderator’s preferences to ignore users instead of the intended users ignoring each other.

JammyDodger replicated the issue and believes it’s a bug. The steps to reproduce the issue are:

  • As Admin, go to User A’s Preferences/Users page
  • Under ‘Ignored’ click Add, and enter User B in the modal (plus a timeframe)
  • Save changes
  • Refresh page - no user is ignored in User A’s preferences
  • However, User B’s posts are now hidden for the Admin

Merefield mentioned a setting related to hidden comments, but it’s only accessible to admins through the site settings, not account preferences, as clarified by ondrej.

1

Recently I’m noticing that some comments seem to be automatically hidden, which seems like a nifty feature, but I’m confused about what gets hidden and why. I like the idea of more easily following a chain of comments without being distracted by other noise, but as a moderator I wonder what I’m not being shown. Is this written out anywhere that I can read up on this feature?

2

Do you mean this option?:

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3

Not that (I’ve never seen it?) but I think I found the trouble.

I was trying to change the preferences of two squabbling users to mutually Mute and Ignore each other. The Muting part works as intended, but the IGNORE sets MY preferences to ignore them (instead of each other). In hindsight that’s probably doing what it should, and I misunderstood the function of Ignore.

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Problem resolved, I think :slight_smile:

4

But out of curiosity, where do I find that setting? Looking but not finding …

5

It’s in the site settings. You must be an admin to access that. It’s not in your account settings aka preferences.

6

I’ve just tried this for myself, and trying to Ignore a user on a test user’s preferences changed my preferences instead.

I’m pretty sure that’s not how it’s supposed to work. I think it might be a bug.

Steps:

  • As Admin, go to User A’s Preferences/Users page
  • Under ‘Ignored’ click Add, and enter User B in the modal (plus a timeframe)
  • Save changes

  • Refresh page - no user is ignored in User A’s preferences
  • However, User B’s posts are now hidden for the Admin