Hi. My forum is on version 2.7.0.beta6. I maintain an employee forum where we want to disable access to specific users without emailing them. The way we have been disabling access is by suspending their account. When we suspend their account the user receives an email containing the reason for suspension. We’d really rather not bother the person with an email. I’ve tried first deactivating a test account before suspending it, but an email is still sent. Note: when I suspend a user, I am not filing in the “Email message” field with anything. Is there a way I can disable access to Discourse without emailing the user? - Ryan

I’ve started a pull request to bring behavior in line with documentation: https://github.com/discourse/discourse/pull/12666

Here’s some code that will do it at the rails console: ./launcher enter app rails c username = "user-to-suspend-username" admin_username = "admin-username" reason = "suspend reason" till = Time.at(33174889200) u = User.find_by_username(username) puts "couldn't find user named #{username}" unless u if u and !u.suspended? u.suspended_till = till u.suspended_at = DateTime.now User.transaction do u.save! admin = User.find_by_username(admin_username) StaffActionLogger.new(admin).log_user_suspend( u, reason ) end u.logged_out end

If the person is no longer an employee, how are they still able to access their corporate email account? :thinking: [image] ryantm: We’d really rather not bother the person with an email. You could always edit the user first, change their email to no@email.some.random.nonexistent.domain And then suspend them.

[image] Richie: If the person is no longer an employee, how are they still able to access their corporate email account? It uses personal emails. [image] Richie: You could always edit the user first I know how to do that at the Rails console, but is there a way to do that in Web UI? I see the option to edit their email in their profile, but it looks like it requires the email to be verified before it takes effect.

Wasn’t the emailing optional before?

All the documentation makes it look that way! But, it sends an email even if you leave the message part blank. Discourse API Docs Will send an email with this message when present [image] Optionally, provide more information about the suspension and it will be emailed to the user

You’re right, I just tested that. And deactivating the user’s email doesn’t prevent the email from going out either. I could have sworn that no email was sent unless the optional message was added in past versions.

This fix has been merged by @eviltrout :tada:

How to disable access without emailing user

Product Support

ryantm (Ryan Mulligan) April 12, 2021, 4:33pm 9

This fix has been merged by @eviltrout

The forum always sends emails when suspending and silencing users

Topic		Replies	Views
Deactivating users permanently Product Support	7	5027	March 3, 2017
The forum always sends emails when suspending and silencing users Bug	8	209	October 27, 2026
Inhibiting email sent when suspending a user Product Support	2	599	February 20, 2020
Removing ALL email notifications for a user that has left Product Support	3	666	June 20, 2020
Flag user as do not email / suspend sending emails to a specific user Product Support	4	1250	August 28, 2018

How to disable access without emailing user

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