Hi, our moderators also handle user account issues and would like to be able to change a user’s email address for them. How can I enable this?

Ah, you need to enable moderators_view_emails (though I have no idea why that setting is tied to the Preferences page) and make sure email editable is enabled too

They’re not on SSO. And we checked everywhere, but they have no email fields. Here’s Preferences → account for a moderator: [image]

Hi, I can see users emails in their preferences, but I can’t edit it. I don’t see how to enable email editable too… Where do I have to look? I see you talk about SSO… My forum is tied up with activemember360 for the registration (if it is what you mean by SSO? It it also tied up with wordpress), b…

Is checking this may help? (it is in wordpress) [image] Also in wordpress, I can see it too [image] So, if I change the email in the user wordpress file, and in this file (activemember in wordpress) and in Activemember directly, and I checked the box for bypassing discourse email authentificati…

Hi, I’m asking again because the person who has to change his email will not be able to access it in the next weeks, so he will lost his account if nothing is done… Can someone help me please?? Thank you so much!

Demote them to a regular user, then have them change the email, then promote them back to a staff member. Staff users must verify both old and new emails for security.

Thank you for your response @codinghorror ! But he is not a staff member, he’s a regular member like others… Does it have another solution? And if I have to change his « status », where can I do it? In discourse? Wordpress? Activemember? Thank you so much!

From your description, it sounds as if they can change the email themselves? I am not sure if that isn’t possible in your case.

No they can’t, and I’m not sure where I can do it by myself without causing problems…

Comment permettre aux modérateurs de changer les adresses email ?

Soutien

cpradio (cpradio) Mai 8, 2018, 11:15 2

They can already?.. Unless using SSO.

They just need to go to the users public profile, click Preferences, and then edit the email address

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Comment permettre aux modérateurs de changer les adresses email ?

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