Identifying special users (staff view only)

Product Support

AI-generated summary

The discussion is about identifying special users, referred to as “VIP members,” in a staff view-only setting. tkearsley wants to automatically display a hidden tag for these members when they create a topic, making it easier for support staff to identify them in topic lists. However, assigning a tag to a group does not produce the expected behavior.

suggested solutions include creating a custom plugin to automatically assign the staff-only tag or using a theme component to mark topics created by VIP members. Alternative approaches were also proposed, such as using a group post list to filter and view VIP interactions, making it easier to track their activities.

Additionally, Heliosurge suggested exploring the Follow plugin to subscribe to users. tkearsley acknowledged the usefulness of a group post list and had already set it up for demo purposes, finding it more efficient than scrolling through topic lists.

1

Continuing the discussion from Assigning User Tags:

I want to have selected members display a tag automatically when they create a topic.
I will call these VIP members. When support staff is going through the topic list, the “VIP” tag will make it easy to know who these folks are. I cannot use a flair, because this needs to be hidden and only staff can see. Plus the flair will not display in the topic lists.

I have assigned a tag to a group, but I am not getting the expected behavior. Is this even possible?

Thanks,
Tom

2

I believe that you’ll need a custom plugin to automatically assign the staff-only tag to topics created by members of that group.

EDIT: But if you just want to be able to see it, I think you can make a theme component that would mark those topics just for staff.

3

Isn’t having to parse the whole topic list in latest looking for visual clues in some rows a really cumbersome way to keeping track of a subset of users interactions?

I’d recommend looking for a group post list, which will be a filtered view with only VIP interactions and from where you can easily jump into the related topic with a single click.

Example Discourse Team feed: https://meta.discourse.org/g/team/activity/posts

4

I am not sure if this would do the trick or not. But there is a Follow plugin to subscribe to users.

5

@Falco, I actually have this set up to demo to the support team. I agree that this is easier than scrolling through the topic lists.

Thanks everyone for your comments.